Shipping Policy
Three Craws Collectables
Last updated: August 2026
At Three Craws Collectables, we understand that the safe arrival of your purchase is just as important as finding the right piece. We take great care when packing and preparing every order for delivery.
UK Delivery
We currently deliver to addresses throughout the United Kingdom.
UK deliver is charged at a flat rate of £4.99 per order. This charge will be shown at checkout before you complete your purchase.
Dispatch Times
We aim to prepare and dispatch orders as quickly as possible.
Orders will normally be dispatched within 2–3 working days of receiving cleared payment.
Working days are Monday to Friday, excluding UK bank holidays.
If there is an unexpected delay in dispatching your order, we will contact you using the details provided with your order.
Delivery Times
Delivery times will vary depending on the delivery service, destination and size or nature of the item.
Any delivery times provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Once your order has been dispatched, we will provide tracking information where this is available.
Packaging
Many of the pieces sold by Three Craws Collectables are ceramic, glass, vintage, collectable or otherwise fragile.
We take particular care when packing these items and use appropriate protective packaging to help ensure that your purchase reaches you safely.
Where possible and appropriate, we may reuse clean, good-quality packaging materials. This helps us reduce unnecessary waste while ensuring that items remain well protected during transit.
Combined Orders
Where you purchase more than one item, we may package the items together where we consider it safe and practical to do so.
Delivery Address
Please ensure that the delivery address provided when placing your order is complete and correct.
If you realise that you have provided an incorrect address, please contact us as soon as possible at:
threecrawscollectables@outlook.com
We will do our best to amend the address if the order has not yet been dispatched.
Once an order has been handed to the delivery provider, we may not be able to change its destination.
Missed or Unsuccessful Deliveries
If a delivery cannot be completed, the courier or delivery provider may leave instructions for redelivery or collection.
Customers are responsible for following the courier's instructions where a delivery attempt has been made.
If an order is returned to us following unsuccessful delivery or because it was not collected, please contact us so that we can discuss redelivery or the appropriate next steps.
Additional delivery charges may apply where redelivery is required for reasons outside our control.
Damaged Items
Despite careful packaging, occasionally an item may be damaged while in transit.
If your order arrives damaged, please contact us as soon as possible at:
threecrawscollectables@outlook.com
Please include your order details and photographs of:
The damaged item
The internal packaging
The external packaging
Any visible damage to the parcel
Please retain the item and all packaging until we have responded, as photographs or packaging may be required to make a claim with the delivery provider.
We will work with you to resolve the matter as quickly as possible.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery provider.
Occasionally deliveries may be delayed by circumstances outside our control. We will assist you in tracing a delayed parcel and resolving any delivery issue.
Your statutory consumer rights are not affected by courier delays or losses.
International Delivery
Unless international delivery is specifically offered at checkout, our standard website delivery service is currently limited to the United Kingdom.
If you are outside the UK and are interested in purchasing an item, please contact us before placing your order and we will let you know whether delivery may be possible.
International orders, where agreed, may be subject to additional shipping charges, customs duties, taxes or import fees.
Questions About Delivery
If you have any questions about delivery before placing an order, particularly for a large, heavy or particularly fragile piece, please feel free to contact us.
Three Craws Collectables
Email: threecrawscollectables@outlook.com
Website: www.threecrawscollectables.co.uk