Terms & Conditions
Three Craws Collectables
Last updated: August 2026
These Terms & Conditions apply to purchases made through the Three Craws Collectables website.
Please read them before placing an order. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About Us
Three Craws Collectables is a UK sole trader business operated by Karon McDonald.
Trading name: Three Craws Collectables
Proprietor: Karon McDonald
Email: threecrawscollectables@outlook.com
Website: www.threecrawscollectables.co.uk
2. Our Products
Three Craws Collectables sells a mixture of new, contemporary, vintage and pre-owned items.
Many of our vintage and pre-owned pieces are individual or one-off items and may show signs of age, previous use or manufacture.
We make every reasonable effort to describe our products accurately and to identify significant condition issues that we are aware of.
Please read the complete product description and examine the photographs provided before purchasing.
Depending on the age and nature of an item, condition information may include:
Age-related wear
Crazing
Surface marks or scratches
Manufacturing irregularities
Glaze or colour variations
Chips, cracks or restoration
Other notable condition points
Age-related characteristics or condition points that are clearly described and photographed form part of the description of the item.
Nothing in this section affects your statutory rights if an item is faulty or not as described.
3. New and Contemporary Pieces
Items described as new will be identified as such in the product listing.
Some contemporary ceramic and handcrafted products may naturally vary in colour, glaze, texture, finish, shape or other characteristics.
These variations may be part of the manufacturing or finishing process and do not necessarily constitute faults.
Where we are aware of a significant condition issue affecting an item, we will make reasonable efforts to disclose this in the product listing.
4. Product Photographs and Colours
We make every reasonable effort to ensure that our photographs represent products accurately.
However, colours may appear slightly different depending on lighting, photography, screen settings and the device being used.
Where a listing is for a specific vintage, pre-owned or one-off item, the photographs will normally show the actual piece being offered for sale.
For new products where we hold more than one example of the same design, photographs may be representative of the product. Minor variations may occur between individual pieces.
5. Measurements
Measurements provided in product descriptions are approximate unless otherwise stated.
Small variations may occur, particularly with handmade, vintage or individually produced pieces.
If a particular measurement is important to your purchase, please contact us before ordering and we will be happy to provide further information where possible.
6. Prices and Delivery Charges
All prices are shown in pounds sterling (£).
The total price of your order, together with any applicable delivery charges, will be shown before you complete your purchase.
Delivery charges and any free-delivery promotions may vary from time to time. The delivery options and charges applicable to your purchase will be those displayed on the website and/or at checkout when you place your order.
We reserve the right to change product prices at any time. Any change will not affect an order that has already been accepted, except in the case of an obvious pricing error.
7. Offers
Where we provide the opportunity to make an offer on an item, submitting an offer does not guarantee that it will be accepted.
We may accept or decline an offer or propose an alternative price.
An offer does not reserve an item unless we expressly confirm otherwise.
If an offer is accepted, payment must be made in accordance with the instructions provided.
Until the resulting order has been completed and accepted, the item may remain available for purchase by another customer.
8. Placing an Order
When you place an order through our website, you are offering to purchase the item or items in your basket.
You will be given the opportunity to review your order before completing your purchase.
After placing your order, you should receive confirmation that your order has been received.
A contract between you and Three Craws Collectables is formed when we accept your order.
We reserve the right to decline an order where there is a legitimate reason to do so.
9. Availability
Many of our pieces are unique or available in very limited quantities.
All products are therefore subject to availability.
We take reasonable steps to keep our website stock information accurate. However, an item may occasionally become unavailable after an order has been placed, particularly where a one-off piece has also been offered through another Three Craws Collectables sales channel.
If we are unable to fulfil your order, we will contact you and refund any amount you have paid for the unavailable item.
10. Payment
Payment must be made using one of the payment methods offered at checkout.
Payments made through our website are processed securely by Stripe, our third-party payment provider.
Three Craws Collectables does not receive or store your full payment card details.
We may receive limited transaction information from our payment provider, such as payment status and limited card information.
An order will not normally be dispatched until payment has been successfully received.
11. Pricing and Website Errors
We take reasonable care to ensure that prices, descriptions and other information displayed on our website are accurate.
Occasionally an obvious error may occur.
If we discover a significant pricing or listing error affecting an order, we will contact you as soon as reasonably possible.
Where appropriate, you will be given the opportunity to proceed at the correct price or cancel the order and receive a full refund.
We are not obliged to supply an item at a price that is clearly and unmistakably incorrect where the pricing error could reasonably have been recognised as an error.
12. Delivery
Information about delivery options, charges, estimated dispatch times, packaging and what happens in the event of a delayed, lost or damaged parcel is provided in our separate Shipping Policy.
Please ensure that the delivery information supplied when placing your order is complete and accurate.
We aim to deliver within the times stated in our Shipping Policy. Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.
13. Your Right to Cancel
When purchasing online as a consumer, you will normally have a legal right to change your mind and cancel your purchase within 14 days of receiving your goods.
You do not need to provide a reason for cancelling.
Further information about exercising this right, returning an item and receiving a refund is provided in our Returns & Refunds Policy.
Certain statutory exceptions to the right to cancel may apply, for example to goods made or personalised specifically for you.
Nothing in these Terms & Conditions limits your statutory cancellation rights.
14. Returns and Refunds
Our procedures for returns, refunds, faulty goods, damaged items and cancellations are explained in our separate Returns & Refunds Policy.
Unless an item is faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning an item following a change-of-mind cancellation.
Nothing in these Terms & Conditions or our Returns & Refunds Policy affects your statutory rights.
15. Damaged, Faulty or Misdescribed Items
Goods supplied by Three Craws Collectables must meet the standards required by applicable UK consumer law.
If an item arrives damaged, is faulty, or is materially not as described, please contact us as soon as possible at:
threecrawscollectables@outlook.com
We may ask you to provide photographs of the item and, where delivery damage has occurred, photographs of the packaging.
We will work with you to provide an appropriate remedy in accordance with your statutory rights.
16. Cancellation by Three Craws Collectables
In exceptional circumstances, we may need to decline or cancel an order.
This might occur where:
An item is no longer available
A significant error has been made in the product description or price
Payment cannot be authorised
We are unable to deliver to the address provided
We have reasonable grounds to suspect fraudulent or unlawful activity
If we cancel an order after payment has been received, you will receive a refund of the appropriate amount.
17. Website Use
The Three Craws Collectables website is provided primarily for customers wishing to browse and purchase our products.
You must not misuse the website, attempt to interfere with its operation or use it for unlawful purposes.
18. Intellectual Property
Unless otherwise stated, original photographs, written descriptions, Three Craws Collectables branding, graphics and other original website content are owned by or licensed to Three Craws Collectables.
They may not be reproduced or used for commercial purposes without our prior permission.
References to designers, manufacturers, product names and trademarks are used for identification and descriptive purposes. Rights in third-party names and trademarks remain with their respective owners.
19. Privacy and Cookies
We handle personal information in accordance with our Privacy Policy.
Information about the cookies and similar technologies used by our website is provided in our separate Cookie Policy.
20. Our Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject always to your statutory consumer rights.
21. Events Outside Our Reasonable Control
Occasionally circumstances outside our reasonable control may affect our ability to fulfil or deliver an order as expected.
These may include severe weather, transport or courier disruption, industrial action or other events beyond our reasonable control.
Where this happens, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Your statutory rights remain unaffected.
22. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our website, business practices or applicable law.
The Terms & Conditions applicable to your purchase will be those in force when your order is placed.
The latest version will be available on our website.
23. Governing Law
These Terms & Conditions are governed by Scots law.
If you are a consumer resident elsewhere in the United Kingdom, you will also benefit from any mandatory consumer protections available to you under the laws applicable where you live.
Nothing in these Terms & Conditions affects your statutory rights.
Contact Us
If you have any questions about these Terms & Conditions, a product or an order, please contact:
Three Craws Collectables
Karon McDonald
15 Chapelwell Wynd
Balmedie
Aberdeenshire
AB23 8HN
Email: threecrawscollectables@outlook.com
Website: www.threecrawscollectables.co.uk